Effective Date: June 27, 2025
At Wicked Wheels, we believe in helping our customers ride right the first time. Our business model is built around personalized service, concierge test rides, and high-quality equipment. As such, we do not offer traditional returns. Instead, we proudly stand behind our Ride Forward Promise — a 6-month upgrade buyback program for qualified e-bikes.
Returns Policy
– All sales are final once your e-bike has been delivered and accepted in working condition.
– Wicked Wheels does not accept returns based on personal preference, sizing issues, or changes of mind.
– We strongly encourage all customers to take advantage of our personalized concierge test rides prior to purchase.
– Bikes purchased during clearance events, demo sales, or as used units are sold as-is and are not eligible for return or refund.
Exceptions to the Policy
We will consider exceptions only under the following conditions, reported within 72 hours of delivery:
– Product arrives damaged in transit
– Missing or defective components
– Warranty-covered issues per the manufacturer
In such cases, customers must notify us immediately by email with their order number and photos documenting the issue.
Chargebacks and Disputes
Initiating a credit card chargeback without first contacting Wicked Wheels to resolve an issue may be considered a breach of agreement. We are committed to resolving issues promptly and transparently through our customer support team.
Ride Forward Promise
Instead of traditional returns, we offer the Ride Forward Promise — a buyback program that allows you to trade in your Wicked Wheels e-bike within six (6) months for store credit toward an upgrade.
Please refer to our full Buyback Terms & Conditions for eligibility and details.
By purchasing from Wicked Wheels, you agree to this policy in full. We thank you for your support and look forward to helping you ride with confidence.
